Terms & Conditions

Terms & Conditions in Short

General Terms

By placing an order on www.luwubox.com, you agree to comply with these Terms & Conditions. These terms apply to all purchases, product inquiries, customization requests, corporate gifting orders, and services offered through our website.

None of these terms affect your statutory rights under applicable laws.

Eligibility to Purchase

By using this website or placing an order, you confirm that:

• You are at least 18 years old, or
• You are using the website with the supervision or permission of a parent or legal guardian.

LuwuBox reserves the right to refuse or cancel orders if any information provided appears false, incomplete, or suspicious.

Personal Information

All personal information collected by LuwuBox is handled responsibly and securely. The information you provide may include your name, phone number, address, email address, company details, uploaded designs, logos, customization instructions, and payment-related details.

Your information may be used for:

• Order processing and delivery
• Customization and printing
• Customer support and communication
• Shipping updates and tracking
• Promotional offers and recommendations
• Internal analysis and service improvements

Your information is not sold to unrelated third parties. For more details, please review our Privacy Policy.

Force Majeure

LuwuBox shall not be held responsible for delays, damages, or failure to fulfill obligations caused by events beyond our reasonable control.

Such events may include:

• Natural disasters
• Floods or fire
• War or conflict
• Government restrictions
• Transport disruptions
• Courier delays
• Power failures
• Supplier issues
• Strikes or labor disputes
• Technical failures
• Public health emergencies

In such situations, delivery timelines and commitments may be affected.

Product Pricing & Payments

All products remain the property of LuwuBox until full payment has been successfully received.

The applicable price is the one displayed at the time the order is placed. Shipping charges, taxes, and payment-related fees are shown before completing checkout.

We reserve the right to change product pricing, offers, specifications, or availability without prior notice.

Secure Payments

All online payments are processed through trusted third-party payment gateways with SSL encryption for secure transactions.

LuwuBox does not store complete card details, UPI credentials, or banking passwords on its servers.

Please review the payment gateway provider’s policies as they are responsible for processing payment transactions securely.

Customized Products

LuwuBox specializes in personalized and made-to-order chocolate gifts. Customers are responsible for reviewing all customization details carefully before final approval.

This includes:

• Names
• Messages
• Dates
• Uploaded logos or images
• Design content
• Shipping details

LuwuBox is not responsible for spelling mistakes, incorrect details, or typos submitted by the customer.

Minor variations in chocolate printing, edible colors, handcrafted packaging, or alignment may naturally occur during production.

Order Acceptance & Cancellation

Once an order is placed, it automatically enters our production queue. Therefore, cancellation may not be possible after processing has started.

LuwuBox reserves the right to cancel orders in situations including:

• Product unavailability
• Incorrect pricing
• Fraud suspicion
• Technical issues
• Payment failure
• Incomplete information

If payment has already been received for a cancelled order, eligible refunds will be processed accordingly.

Shipping & Delivery

LuwuBox delivers across India and may offer international delivery for selected locations.

Delivery timelines may vary depending on:

• Customization complexity
• Order quantity
• Courier operations
• Remote locations
• Festive season demand

Customers are responsible for providing complete and accurate shipping details.

LuwuBox is not responsible for delays caused by third-party courier services, weather disruptions, government restrictions, or incorrect address details shared by the customer.

Returns, Replacements & Refunds

Due to the customized and perishable nature of chocolates, returns are generally not accepted.

If there is any issue related to damage, incorrect customization, or quality concerns, customers must contact our support team within 24 hours of delivery with clear photos/videos and order details.

Eligible cases may qualify for replacement or reshipment after review.

Refunds are generally not applicable on customized edible products unless approved under exceptional circumstances.

Cookies

LuwuBox.com uses cookies and tracking technologies to improve user experience, website functionality, analytics, and marketing performance.

Cookies help us:

• Remember cart items
• Track website activity
• Improve browsing experience
• Measure campaign performance
• Understand customer preferences

Users can disable cookies through browser settings, though some website functionality may be affected.

Intellectual Property

All content on LuwuBox.com including logos, branding, graphics, images, website design, product photographs, product descriptions, and creative assets are the property of LuwuBox unless otherwise stated.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

Third-Party Services

LuwuBox may use third-party tools, courier partners, payment gateways, analytics platforms, and social media integrations to operate the business efficiently.

We are not responsible for the policies or practices of third-party websites or services.

Local Taxes & Duties

Depending on your region or country, additional local taxes, customs duties, import fees, or other government charges may apply. Such charges are the responsibility of the customer.

Policy Updates

LuwuBox reserves the right to amend, update, or modify any information on the website including:

• Pricing
• Product details
• Policies
• Offers
• Terms & Conditions
• Technical specifications

Changes may be made without prior notice.

Need Help?