Q1: Tell us about LuwuBox.
LuwuBox is a premium customized gifting brand specializing in personalized chocolates, luxury gift boxes, corporate gifting solutions, festive hampers, employee appreciation gifts, event giveaways, and customized edible printed chocolates. We help brands, businesses, startups, and individuals create memorable gifting experiences with elegant packaging and premium-quality chocolates.

Q2: Do you have a physical store?
No. LuwuBox currently operates online and serves customers across India through www.luwubox.com.

Q3: How can I place a bulk order?
You can place bulk orders directly through our website or by contacting our team through WhatsApp or email. We assist with product selection, customization, mockups, pricing, and delivery planning.

Q4: What types of customization do you offer?
We offer edible logo printed chocolates, personalized wrappers, customized MDF wooden gift boxes, butter paper messages, event-based themes, corporate branding, employee gifting customization, and festive packaging.

Q5: Can I order a sample before placing a bulk order?
Yes. We highly recommend ordering a sample first so you can review the chocolate quality, printing, packaging, customization, and overall gifting experience before confirming a bulk order.

Q6: Do you perform quality checks before dispatch?
Yes. Every order goes through multiple quality checks including chocolate quality, printing quality, packaging inspection, and dispatch verification before shipping.

Q7: What is your order execution process?
Once your order is placed, we prepare a digital preview/mockup for approval. After confirmation, production begins, followed by packaging, quality checks, and dispatch.

Q8: What types of chocolates do you use?
We use premium-quality milk, dark, and white chocolates. Printed chocolates include a white chocolate layer for edible printing.

Q9: What is the quality of ingredients used?
We use premium ingredients and high-quality edible printing materials to ensure taste, safety, and presentation.

Q10: How should the chocolates be stored?
Store chocolates in a cool and dry place below 25°C. Avoid direct sunlight, moisture, and strong odors. Refrigeration is not recommended unless absolutely necessary.

Q11: Are your chocolates nut-free?
Some chocolates may contain or come into contact with nuts, dry fruits, or dairy products during production.

Q12: What fillings and flavours do you offer?
We offer fillings such as Roasted Almond, Fruit & Nut, Butterscotch, Mango, Dark Chocolate, Milk Chocolate, and more depending on the product type.

Q13: What is the shelf life of chocolates?
Our chocolates are best consumed within 3 months from the date of manufacture.

Q14: Are the printed chocolates safe to eat?
Yes. We use food-grade edible printing technology which is completely safe for consumption.

Q15: Do you offer sugar-free or vegan chocolates?
Currently, we do not offer sugar-free or vegan chocolate options.

Q16: Where can customization be done?
Customization can be done on chocolates, wrappers, box tops, butter paper inserts, thank-you cards, and gift packaging.

Q17: Can I request fully custom packaging?
Yes. We provide completely customized packaging solutions for bulk corporate orders and special events.

Q18: Can I use languages other than English?
Yes. You can share your message in any language. We print the text exactly as provided by you.

Q19: Can I use different designs in the same box?
Yes, depending on the order quantity and customization requirements.

Q20: Can I provide my own design or logo?
Absolutely. You can share your logo, artwork, or design files in AI, CDR, EPS, PNG, or high-resolution JPG format.

Q21: Do you offer bulk discounts?
Yes. Bulk discounts are available depending on quantity, product type, customization, and delivery location.

Q22: Do you offer reseller or white-label options?
Yes. We provide reseller and white-label gifting solutions for businesses and agencies.

Q23: Do you create chocolates for corporate events and exhibitions?
Yes. We specialize in corporate gifting, conferences, exhibitions, trade shows, employee gifting, onboarding kits, and promotional campaigns.

Q24: Can I schedule recurring gifting orders?
Yes. Recurring orders for employee birthdays, festivals, onboarding, and corporate events can be arranged.

Q25: Will the edible printing fade or smudge?
No. Under normal storage conditions, the edible printing remains intact and clear.

Q26: Do you provide gift wrapping?
Yes. Premium gift wrapping options are available for selected products.

Q27: Do repeat customers get special pricing?
Yes. Repeat and long-term customers may receive special discounts and priority support.

Q28: Do you offer chocolates for weddings and personal events?
Yes. We create customized chocolates and gift boxes for weddings, birthdays, anniversaries, baby showers, and other celebrations.

Q29: Do you create festive gifting products?
Yes. We offer festive gifting collections for Diwali, Christmas, New Year, Valentine’s Day, Raksha Bandhan, and other occasions.

Q30: Can QR codes or website links be added?
Yes. QR codes and website links can be printed on box packaging, inserts, and butter paper.

Q31: Do you provide GST invoices for corporate orders?
Yes. GST invoices can be shared for eligible corporate and business orders.

Q32: What happens if my order gets delayed?
If any delay occurs, our team coordinates with courier partners and keeps you updated throughout the process.

Q33: Do you deliver across India?
Yes. We offer PAN India delivery for both retail and bulk corporate orders.

Q34: Can you deliver internationally?
International shipping may be available for selected locations depending on the order type.

Q35: Can you handle urgent bulk orders?
Yes, subject to production capacity and timeline availability.

Q36: How do you ensure safe delivery?
We use insulated, secure, and damage-resistant packaging to maintain product quality during transit.

Q37: Can I schedule delivery for a specific date?
We try our best to match preferred delivery timelines, though exact delivery dates depend on courier operations.

Q38: Can I ship gifts to multiple addresses?
Yes. Multi-location shipping is available at additional shipping charges.

Q39: Will I receive tracking details?
Yes. Tracking details are shared once the order is dispatched.

Q40: What if I am not satisfied with my order?
Please contact us within 24 hours of delivery with proper images and details. Our team will review the concern and try to resolve it quickly.

Q41: Can I modify my order after placing it?
Changes may be possible before final approval and production starts.

Q42: How can I contact LuwuBox?
You can contact us through email, WhatsApp, or phone for any order-related support, bulk inquiries, or customization assistance.

Need More Help?

Our team is always happy to help you with product selection, customization support, bulk corporate gifting inquiries, employee gifting ideas, festive hampers, order tracking, and delivery assistance.

📩 Email:

support@luwubox.com

📞 Contact:

+91 85959 60755

🌐 Website:

www.luwubox.com