Privacy Policy

1. Collection of Personal Information

When you use our website, we may collect and store personal information provided by you from time to time. Our main purpose is to provide you with a safe, smooth, personalized, and efficient shopping experience.

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment-related information
• Uploaded logo, image, artwork, or personalization content
• WhatsApp or email communication details
• Company name, GST details, or corporate gifting requirements
• Product preferences and customization instructions

For corporate gifting, bulk orders, or customized products, we may also collect brand logos, employee names, recipient details, message text, delivery addresses, and other personalization information required to complete your order.

2. Automatically Collected Information

When you visit LuwuBox.com, we may automatically collect certain technical and usage-related information to improve our website performance, customer experience, and security.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on website
• Referral source
• Product views and cart activity
• Checkout behavior
• Website navigation pattern

3. Cookies and Tracking Technologies

LuwuBox.com may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how users interact with our website.

We may use cookies for remembering cart items, improving website speed, tracking performance, measuring marketing campaigns, showing relevant offers, and preventing fraud or misuse.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect some features of the website, including cart, checkout, login, or personalization options.

4. Use of Your Information

We use your personal information to provide, improve, and personalize our services.

• Processing and delivering orders
• Creating customized chocolate boxes and printed products
• Sending order confirmations and updates
• Sharing shipping and tracking details
• Handling payment, billing, and invoices
• Providing customer support
• Responding to queries, complaints, and requests
• Managing bulk and corporate gifting inquiries
• Preparing design previews, mockups, or personalization details
• Preventing fraud, misuse, or unauthorized activity
• Complying with legal and regulatory requirements

5. Payment Information

When you make a payment on our website, payment-related details may be collected and processed by secure third-party payment gateway providers.

LuwuBox does not store complete credit card, debit card, UPI, net banking, or payment wallet credentials on its servers. Payment information is processed securely through authorized payment partners.

6. Order, Shipping, and Delivery Information

To fulfill your order, we may share your name, phone number, address, and order details with shipping partners, courier companies, logistics providers, packaging teams, and delivery support partners.

For multi-location corporate gifting orders, recipient names, addresses, phone numbers, and delivery instructions may be collected and shared with delivery partners only for shipment purposes.

7. Customization and Uploaded Content

LuwuBox offers personalized and customized chocolate gift boxes. If you upload or share any logo, photo, artwork, message, name, or design file, you confirm that you have the right to use and share that content with us.

Uploaded customization files may be used for preparing mockups, printing on chocolates, wrappers, box tops, cards, or butter paper, order confirmation, production, and internal quality checking.

We do not claim ownership of your uploaded logos, images, or artwork. However, by sharing them with us, you give LuwuBox permission to use them only for completing your order and related support.

8. Marketing and Promotional Communication

We may use your contact information to send you updates related to your order, offers, new product launches, festive gifting collections, corporate gifting options, and personalized recommendations.

You may receive communication through email, WhatsApp, SMS, phone call, website notification, or social media remarketing ads. You can opt out of promotional communication at any time by contacting us at support@luwubox.com.

9. Sharing of Personal Information

We do not sell your personal information to third parties for unrelated marketing purposes. However, we may share your information with trusted service providers and partners when required to operate our business and complete your order.

• Payment gateway providers
• Shipping and courier partners
• Packaging and fulfillment partners
• Website hosting providers
• IT and technical support teams
• Marketing and analytics platforms
• Customer support tools
• Legal, tax, or compliance advisors

10. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, WhatsApp, or external tools. LuwuBox is not responsible for the privacy practices, security, content, or policies of third-party websites.

11. Data Security

We follow reasonable security practices to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or storage is 100% secure. While we try our best to protect your data, we cannot guarantee absolute security of information transmitted over the internet.

12. Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, including order completion, customer support, accounting records, complaints, legal obligations, fraud prevention, and service improvement.

Customization files, logos, messages, and design details may be retained for a limited period for order reference, repeat orders, support, or quality purposes, unless deletion is requested.

13. Your Rights and Choices

You may contact us to access, correct, update, or request deletion of your personal information. You may also withdraw marketing consent or opt out of promotional communication.

Please note that certain information may be retained where required for legal, accounting, tax, fraud prevention, order processing, or dispute resolution purposes.

14. Children’s Privacy

LuwuBox.com is intended for use by individuals who are legally capable of entering into a purchase transaction. We do not knowingly collect personal information from children without parental or guardian consent.

15. Advertisements and Remarketing

We may use third-party advertising platforms such as Google Ads, Meta Ads, Instagram, Facebook, or other platforms to show relevant advertisements to website visitors.

These platforms may use cookies, pixels, or similar technologies to understand website visits and show relevant ads based on website activity such as viewed products, cart activity, or previous purchases.

16. Customer Reviews, Feedback, and Testimonials

If you submit a review, testimonial, feedback, image, or message about LuwuBox products, we may use it for website display, marketing, social media, or promotional purposes with suitable discretion.

We will not display sensitive personal details such as phone number, email address, or full address without consent.

17. Business Transfer

If LuwuBox is involved in a merger, acquisition, business restructuring, sale of assets, partnership, or transfer of business, customer information may be transferred as part of that transaction.

18. Changes to This Privacy Policy

LuwuBox may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, technology, or website features. Any changes will be posted on this page.

19. Your Consent

By using LuwuBox.com, placing an order, submitting your personal information, uploading customization content, or contacting us, you consent to the collection, use, storage, processing, and sharing of your information as described in this Privacy Policy.

20. Queries, Complaints, and Suggestions

If you have any questions, complaints, suggestions, or requests related to this Privacy Policy or the handling of your personal information, please contact us.