Shipping & Delivery Policy

Delivery Timelines

Please note that delivery timelines begin only after design approval, not from the date of order placement. Complex customization, festive season demand, Diwali orders, or bulk production may require additional processing time.

Shipping & Packing Video

We carefully pack every LuwuBox order using secure and protective packaging so that chocolates reach customers safely and in premium condition.

Note: Replace YOUR_VIDEO_LINK_HERE with your actual packing video link. Example YouTube embed format: https://www.youtube.com/embed/VIDEO_ID

Courier Partners

We work with reputed courier and logistics partners for reliable shipping across India. Once your order is dispatched, a tracking ID will be shared so you can track your shipment in real time.

• Tracking details are shared after dispatch
• Delivery is handled as per courier partner policies
• Delivery timelines may vary depending on location
• Remote locations may require additional time

Packaging for Bulk Shipments

All bulk chocolate shipments are carefully packed in high-quality protective packaging to ensure safe delivery. Our packaging is designed to protect chocolates from temperature changes, humidity, and physical impact during transit.

• Secure thermocol or insulated packaging for bulk orders
• Protective barrier against heat, humidity, and damage
• Strong outer packaging to prevent breakage
• Extra care for premium MDF boxes and customized chocolate boxes
• Every box is packed to maintain gifting presentation

Packaging for Retail Shipments

Retail orders are also packed securely to ensure the product arrives in perfect condition and is ready for gifting or personal use.

• Freshness Protection: Insulated packaging helps protect chocolates from temperature changes.
• Damage Prevention: Strong packaging helps prevent breakage during transit.
• Weather Protection: Packaging helps protect chocolates from external conditions.
• Premium Presentation: Every gift box is packed to maintain a clean and elegant look.

Multi-Location Deliveries

We offer delivery to multiple office locations, employee addresses, client locations, and event venues. Additional shipping and handling charges may apply depending on the number of addresses and packaging requirements.

Direct Shipping to Employees & Clients

LuwuBox can directly ship gifts to your employees, clients, customers, or event participants. This is especially useful for corporate gifting, HR campaigns, festive gifting, onboarding kits, and remote team celebrations.

• Direct delivery to individual recipients
• Extra care for individual packing
• Additional charges may apply for multiple addresses
• Recipient details must be shared correctly before dispatch

Mandatory Shipping Information

• Please ensure someone is available at the provided address to receive the order.
• Courier partners may not always call before delivery.
• Deliveries are usually not available on Sundays and National Holidays.
• Address redirection after dispatch is not possible.
• We do not ship to P.O. boxes due to the perishable nature of chocolates.
• Remote locations may have extended delivery timelines.
• Unforeseen circumstances such as weather issues, logistics delays, or courier disruptions may affect delivery timelines.
• LuwuBox is not responsible for delays caused by third-party courier services.

Damaged Product Reporting

If your order arrives damaged, please report the issue within 24 hours of delivery with clear photos and order details. Our team will review the case and provide a suitable resolution wherever applicable.

Return & Replacement Policy

Due to the perishable and customized nature of our chocolate gifts, returns are generally not accepted. However, if there is a genuine quality issue, damage, or production error, please contact us within 24 hours of receiving the product.

• Complaint must be raised within 24 hours of delivery
• Clear photos and order details are required
• Claims without proper proof may not be eligible for replacement
• Refunds are generally not offered for customized edible products
• Replacement decisions are made case by case after review

Cancellation Policy

Once an order is placed and moved into production, it cannot be cancelled. Customized products are made specifically for each customer, so cancellation is not possible after production starts.

Changes in Order Details or Shipping Address

Customization details such as name, photo, logo, message, design, or artwork cannot be changed once approved or sent for production.

If there is a change in shipping address, please inform us immediately after placing the order. We will try our best to accommodate the request, but we cannot guarantee changes after processing or dispatch.

Mistakes in Final Product

LuwuBox is not responsible for spelling mistakes, typos, wrong names, incorrect addresses, or design errors submitted by the customer. Please review all customization details carefully before approval.

If the approved customization details were not correctly incorporated by us, we will review the issue and may remake or reship the order where applicable.

Melted Chocolates or Other Damage

Chocolates are edible and temperature-sensitive products. Minor variations in edible printing, color, or finishing may occur. In case of significant damage, melting, or breakage during delivery, please contact us within 24 hours with clear photos.

Delayed Delivery or Failed Delivery

We ship orders to the address provided by the customer. Please ensure that the full and correct address is shared, including name, phone number, house/office number, landmark, pin code, and city.

LuwuBox is not responsible for failed deliveries if:

• The address provided is incorrect or incomplete
• The recipient is unavailable
• The phone number is incorrect or unreachable
• The delivery location is restricted or inaccessible
• The delay is caused by courier, weather, strike, or external logistics issues

Contact for Shipping Support